Cancellation Policy

Royal Mark Investments Pty Ltd trading as The Signature Hotel

General Terms & Conditions for Online Reservations
All our clients are advised to read these Terms and Conditions carefully as these conditions incorporate the basis on which bookings for The Signature Hotel are accepted. These Terms and Conditions as described below are applicable to all bookings made directly via The Signature Hotel’s website (www.thesignaturehotel.co.bw) and the payments made through the payment gateway systems. By transacting through this Site, you agree to be bound by these terms and conditions. From time to time, these terms & conditions may be revised and only the latest will be part of this posting.

Early Check-in
The Signature Hotel reserves the right to charge a client for any check-in done prior to the normal check-in.

Early Departure
The Signature Hotel reserves the right to charge an early departure fee, not exceeding a night’s stay, in the event a guest departs earlier than the original departure date.

Late Check-Out
All late check-out will be approved through the Front Office. Additional fees may be applied.

Guarantee Policy
A payment through a valid Credit Card or other money transfer method is required at booking time to guarantee a reservation. Payment will be made in full for the period of stay at check-in. At departure time from The Signature Hotel, all fees for extras and all services rendered shall be payable by the guest.

Deposit Policy
A deposit may be required.

Cancellation Policy
All bookings made at The Signature Hotel are subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as per Cancellation Policy. The Signature Hotel reserves the right to cancel or modify reservations under the circumstances where it appears the customer is engaged in fraudulent or inappropriate activity or if they do not adhere to the terms & conditions. In the case where a guest chooses to shorten their stay or check out early, a penalty charge will apply. In the cases of the aforementioned booking cancellations, The Signature Hotel has no obligation to guarantee new available bookings or best rates. A new booking at the best available rate will need to be made by the guest at the time of the new reservation. As a condition of using this website, you agree to provide proof of payment to the hotel reservations department within 48 hours of the time of booking and will indicate the reservation confirmation number on the proof of payment. You will be fully responsible for any banking fees and/or costs required to complete the bank funds transaction(s). Furthermore, you acknowledge that the reservation may be cancelled by the hotel if proof of payment is not submitted to the hotel within the 48-hour notice period. You will be responsible for any cancellation or no show penalties that might be incurred and hereby acknowledge that booking and personal contact information provided is correct for the hotel’s validation purposes.

Disclaimers
As a condition of your use of this Website, you affirm to The Signature Hotel that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Although The Signature Hotel may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on this Website, The Signature Hotel is under no obligation to do so and assumes no responsibility or liability
arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Website. You are prohibited from posting or transmitting any unlawful, threatening,  libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.

Limitation of Liability
Notwithstanding anything contained in these Terms and Conditions to the contrary, The Signature Hotel shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non performance of obligations under this Terms and Conditions.

Insurance
The Signature Hotel strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

Links to Third Parties
The Signature Hotel does not control any third party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. The Signature Hotel provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by The Signature Hotel of the linked website or any information contained in it.